The industry's most comprehensive and easy-to-use direct marketing compliance guide.

Frequently Asked Questions

Learn more about how the Regulatory Guide can clearly and accurate explain the ever-changing rules and legislations for the telemarketing industry.

1. What can I expect to find in the Guide?

  • The Guide includes State, Federal and topic-specific regulations. Each topic has the Author’s interpretation of the law with links to the actual statutes. The Guide includes topics such as calling time restrictions, Do Not Call information, Caller ID rules, wireless rules, and more.

2. How often is the Guide updated?

  • We monitor legislative and regulatory developments on a continual basis and update the Guide when the legal requirements change.

3. How will I know when something has changed?

  • We send e-Alerts to the email address you provide as part of your profile. There is also an area of the guide that lists recent changes.

4. How do I find the information I am looking for?

  • Information is organized by location (State & Federal) and topic. Subscribers are provided drill down cababilities. Each topic has the author’s interpretation of the law along with links to the actual law. The Guide also offers robust search functionality that includes search by topic, jurisdiction, keywords, and phrases.

5. What additional benefits come with a Guide subscription?

  • As a subscriber, not only will you have access to the comprehensive Guide, you will also receive E-Alerts regarding new laws, bills, statutes and monthly holiday schedules.

6. My company doesn't make outbound calls; is the Guide relevant for us?

  • Yes. Many requirements apply to companies that conduct sales during inbound calls (registration, purchase disclosures, call recording, etc.).

7. My company is exempt from the DNC laws, and we do not make sales calls. Do we still need the guide?

  • Since no goods/services/solutions are solicited to consumers, most of the telemarketing laws do not apply. Here are portions of the Guide that do apply to non-solicitation calls: 
    • State prerecorded message requirements.
    • The TCPA's restrictions on using an autodialer (including predictive dialer) to call cell phones 
    • Call monitoring/recording laws 
    • Federal Truth in caller ID Act

8. Can I use the Guide as a substitute for legal advice?

  • No. Although the Guide is accurate and up to date, it should be used for informational purposes only. Please contact a lawyer to obtain legal advice.

9. What if I have questions related to the use of the Guide or its content?

  • Subscribers can submit questions to the Guide Administrator and/or Author through the online Guide. Questions will be answered as quickly as possible.

10. What is your refund policy?

  • Customer may request a full refund within (5) five days of purchase. To request a refund call customer support at (855) 326-8442 or email

11. How can we contact you?

  • You can call us at customer support at (800) 585-4888 or email We look forward to hearing from you.


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